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Listing Policy

To promote a safe, fair and enjoyable trading experience for all users, Kholana (PTY) LTD has established a set of listing policies to ensure that items listed adhere to a minimum standard, making it easier for all to transact on the Kholana website.

This Listing Policy must be adhered to by all users. The following policies apply to all listings:

1. Listings of items that are not allowed:

1.1. The following items in section 1 may not be listed on Kholana and it is the sole responsibility of the seller who lists items to ensure that the listings do not include any of the following:

1.1.1. Stolen goods.

1.1.2. Illegally imported goods.

1.1.3. Banned substances or pharmaceuticals that require a prescription according to South African Law.

1.1.4. Pirated or counterfeit goods of any nature including but not limited to, software, Movies, Music, Clothing, Toys, Fragrances, Watches or any item that would infringe on copyright or trademark laws.

1.1.5. Goods and Services that could by nature be deemed harmful or dangerous to persons or property either directly or indirectly.

1.1.6. Products that contain or produced from Ivory including but not limited to: Raw Ivory, Jewellery, Carvings, Antiques.

1.1.7. X-rated or pornography DVD’s in accordance with the FPB Act.

1.1.8. Any goods and services that are deemed as inappropriate for sale on this site at the sole discretion of Kholana.

1.1.9. Goods and Services of which the sale and/or export would be in contravention of South African law.

1.1.10. Offers to give away products or services for free.

1.1.11. Mystery items, or any product where the final item received is not clearly described in the listing.

1.1.12. Items which display the Pre-1994 South African national flag in any guise or form may not be listed on the site.

1.1.13 Any alcohol or alcoholic products

2. Categories that items are listed in:

2.1. Items should be listed in the correct category that caters for the type of item, Under the parent category of “Vendor Store”

2.2. Listing the same product in multiple categories is not allowed.

3. Item condition:

3.1. Listed condition should always be true reflection of the actual condition of the item being sold.

3.2. Misrepresentation of the item condition is not allowed under any circumstance eg. Listing an item as new when it is second hand.

4. Titles, descriptions and images:

4.1. Titles and descriptions must be an accurate reflection of what is sold.

4.2. Misrepresenting of brand names or other words to attract buyers to listings is not allowed.

4.3. Information used in the listing description must be clear and easy to understand:

4.3.1. Descriptions must clearly indicate exclusions or missing parts of items sold in the listing. For example: Selling a phone without a charger (This is because a charger is normally included when purchasing a phone.)

4.3.2. Keyword spamming or the inappropriate use of keywords to manipulate search results or listing rankings are not permitted.

4.3.3. The use of profanity and offensive language and images is not allowed.

4.4. The use of images in listings:

4.4.1. The sole use of stock images in item descriptions are only allowed when listing new items.

4.4.2. Listings of secondhand goods must contain original images of the actual item as part of the description and the sole use of stock images on these listings are not allowed.

4.4.3. Images used must not infringe of copyright and trademark law and users must have permission to use images that are under copyright.

5. Pricing

5.1. Anything that attempts to circumvent paying Kholana fees is not allowed, for example: Selling of catalogues, Cross selling, upselling.

5.2. The selling of items at nominal values to circumvent the paying of Kholana fees or to get the contact information of the buyer is not allowed. Nominal amounts include R0.01, R0.10, R1.00 or any other amount that Kholana deems nominal.

5.3. The advertising of items no charge in order for the buyer and seller to increase their positive rating score is not allowed.

5.4. Listing items that requires an additional purchase, swop or trade in is not allowed.

6. Shipping Terms and Charges:

6.1. Delivery costs should be indicated on the listing.

6.2. Delivery times must be clearly indicated on listing:

6.2.1. Deliver times must be quoted in days. (Quoting delivery times in working or business days is allowed).

6.2.2. Estimated time of delivery may not exceed a 10-day period between earliest and latest expected delivery dates. For example, stating: “Door to door delivery in 7 to 10 days” would be acceptable whereas stating “Door to door delivery in 15 to 45 business days” would not be allowed.

6.3. Unreasonably high shipping charges on listings including insurance is not allowed. Shipping charges may only include the cost of delivery, packaging materials and insurance. Kholana in its sole discretion, reserves the right to charge a 5% penalty fee calculated on the total shipping amount to sellers whose shipping charges are deemed excessive, or to revoke selling privileges of infringing users.

6.4. Shipping or handling fees may not be charged on electronically distributed goods.

6.5. Items shipped from outside of South Africa must make it clear to the Buyer that it is being shipped from an international location.

6.6. Items shipped from outside South Africa must also make it clear that there may be additional charges such as Vat, Import duties, clearing fees etc.

7. Links and Contact details:

7.1. Auction and Buy Now listings may not include any contact details which would include but not limited to, email addresses, website addresses, telephone numbers or physical addresses.

7.2. External links on listings that link away from the Kholana.com domain is not permitted with exception to links that go to manufacturer web pages to provide buyers with further information on the product (independent 3rd party information pages).

7.3. Links that link to sites where the product can be purchased are not allowed.

7.4. Links to sites where the buyer can obtain the contact details of the seller to conclude the purchase off the Kholana platform is not allowed.

8. Payment

8.1. Sellers may not offer Lay-by’s as a payment option to buyers.

8.2. Sellers based in South Africa may not accept Pay Pal payment from buyers based in South Africa for goods to be delivered inside of South Africa.

8.3. Once payment is received the items must be shipped out as soon as possible.

8.6. Sellers may not add any payment processing surcharges to process payments. This would include but are not limited to Credit Card and PayPal payments.

9. Listing Abuse, manipulation

9.1. Seller may not manipulate or abuse the listing service to get listings featured more prominently or to spam the Kholana website. This includes but is not limited to:

9.1.1. Repeated item relisting with short listing durations.

9.1.2. Keyword spamming

9.1.3. Spamming categories with multiple listings of the same or similar items.

9.1.4. Listing the same items in multiple categories.

10. Shill bidding:

10.1. Bidding on your own listings or items to inflate or manipulate the price or the auction is not allowed.

10.2. Having family members or friends bid on items to manipulate pricing is not allowed.

10.3. Buying accounts registered and used for shill bidding will be disabled.

10.4. Sellers that engage in shill bidding could have their account restricted or disabled.

10.5. Restricted selling accounts may be required to pay a R500 administration fee to have the account restriction reviewed.

11. Charity and Competition listings:

11.1. Listing of items soliciting entries for a competition or charitable donations are subject to the approval of Kholana.

11.2. Charity and NPO Fundraising numbers must be provided on registering an account to list items.

12. Stock availability and drop-shipping:

12.1. Items listed should be in stock and ready to be shipped.

12.2. Items sold that are not in stock or where the seller is not able to ship the goods may not be listed. (This may lead to negative ratings and the SNC being rejected).

12.3. Sellers that wish to list items that are drop-shipped should obtain permission from Kholana prior to listing.

12.4. Listing of Pre-Orders is only allowed after obtaining express consent from Kholana. Sellers listing unauthorized pre-order items will have their listings removed.

13. Discretion:

13.1. Kholana in its sole discretion reserves the right to remove any listing deemed necessary without having to notify the seller of such a listing.

14. Listing items with special requirements:

14.1. Listing of South African Coins and Bank notes according to the South African Reserve Bank Act 90 of 1989:

The following items are not allowed in the South African Coins and Notes Categories and users that list any such items will be guilty of an offence and could face possible imprisonment in terms of the South African Reserve Bank Act 90 of 1989.:

14.1.1. Any coin or note of the South African Reserve bank that has been forged, altered or unlawfully issued may not be listed on Kholana.

14.1.2. If a user without the authority of the South African Reserve Bank, engraves or makes upon any material whatsoever any words, figures, marks, letters, lines or devices the print whereof resembles in whole or in part any word, figures, letters, marks, lines or devices peculiar to and used in or upon any note of the South African Reserve Bank or any coin which is legal tender and then lists that item on the Kholana site.

14.1.3. Listing images of South African currency that does not have the words “Image – not legal tender” printed diagonally across the image

15.2. Nazi Related items:

15.2.1. Item that display Nazi or Nazi Related icons, emblems, and symbols including the Nazi SS, 3rd Reich and Swastika may not be listed on Kholana.

15.2.2. Listings where the display of Nazi or Nazi Related icons, emblems, and symbols including the Nazi SS, 3rd Reich and Swastika has been obscured or covered may not be listed on Kholana.

15.2.3. German World War II memorabilia that does not exhibit emblems, symbols or icons referring to the Nazi’s (as indicated above) may be listed.

15.2.4. German stamps and coins produced during the World War II period can be listed.

15.2.5. Books and documentaries detailing world history and events revolving around the Second World War time period (which may exhibit imagery referencing Nazi’s, the Nazi SS or the swastika) can be listed.

15.2.6. Items, documentation or any matter promoting violence, hatred and racial prejudice or religious contempt may not be listed on Kholana.

Violation of this policy may result in a range of actions, including, but not limited to, listing cancellations/deletion, listing restrictions, suspension or restriction of your Kholana account

This policy was last modified on 25 March 2021